FAQ - Customers

How does it work - Customers

MAKING YOUR ORDER.

Renegade Wholesale release limited edition collections for affiliates, gyms and many small businesses. We host pre-orders on their behalf to enable you the easiest way to purchase your merchandise. You can take advantage of Afterpay, pay via credit card and opt for direct shipping to your chosen address. These incredible garments are custom made to order, just for you!

Production timeline:

Each garment is custom made to order. Production does not commence from the day of you pre-order, it commences once the wholesale account has been settled with your wholesale affiliate. Production takes 6-8 weeks. Whilst we do our best to stick to a strict timeline for production, there are many factors that can, unfortunately, delay our shipping date. Should the date change we will notify you and keep you updated. If you haven’t heard from us: that’s a good sign we are on track! We know how annoying unnecessary emails can be! 

Change of address:

If you need to change your shipping address during production, please email us immediately so we can ensure we have the correct shipping address. Unfortunately, once orders have been shipped we can not adjust the address. 

Size changes:

If your garment does not fit exactly as you need it to, you will need to address this directly with your affiliate. Renegade Wholesale does not hold excess stock of any collections and we are unable to refund or exchange your order. Once production has commenced, all pre-orders are non refundable. Should you wish to return your item you will need to address this with your wholesale affiliate. 

Contacting Renegade:

Should you have any questions throughout the process please do not hesitate to contact Renegade at any time. Whilst we can appreciate your excitement to receive your customised item, please do not email us for individual updates. We will issue you any notifications should there be any changes to our estimated delivery date.

Ethical and sustainable:

As we are an ethically sourced and environmentally sustainable company, we take a lot of care in the production of our garments. We minimise the use of harsh, chemical-based dyes, we choose sustainable fabrics and our garments are produced in established, top-level factories in China. We do not over manufacture, we make limited runs as we believe each piece should be an investment, built to last and something you value in your wardrobe.